About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems. For more information visit Getting started with the dashboard.

Portal access for Safari (Version 12)

We are aware that users cannot access the portals when using the new release of Safari (Version 12) in combination with an AUSkey. Version 12 is packaged with the next release of MAC OS codenamed “Mojave”. If you are impacted by this please switch to Firefox or Chrome to access the portals.

For details of upcoming maintenance events, visit the systems maintenance page.

All Systems Operational
Portal login services   ? Operational
Activity statements   ? Operational
Client communication list   ? Operational
On-demand reports   ? Operational
Prefill   ? Operational
Client accounts   ? Operational
Mail messaging   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly major system release Sep 28, 23:30 - Oct 1, 06:30 AEST
11.30pm AEST Friday 28 September 2018 to 7.00am AEST Monday 1 October 2018
Posted on Jul 16, 08:54 AEST
Monthly system maintenance Oct 6, 22:00 - Oct 7, 10:00 AEST
10.00pm AEST Saturday 6 October 2018 to 10.00am AEDT Sunday 7 October 2018
Posted on May 9, 09:00 AEST
Monthly system maintenance Nov 3, 21:00 - Nov 4, 09:00 AEST
9.00pm AEDT Saturday 3 November 2018 to 9.00am AEDT Sunday 4 November 2018
Posted on Jun 29, 09:38 AEST
System Maintenance Nov 9, 23:30 - Nov 12, 06:30 AEST
11.30pm AEDT Friday 9 November 2018 to 7.00am AEDT Monday 12 November 2018
Posted on Aug 7, 14:29 AEST
Monthly system maintenance Dec 1, 21:00 - Dec 2, 09:00 AEST
9.00pm AEDT Saturday 1 December 2018 to 9.00am AEDT Sunday 2 December 2018
Posted on Jun 29, 11:05 AEST
Quarterly major system release Dec 7, 21:00 - Dec 10, 07:00 AEST
2.30am AEDT Saturday 8 December 2018 to 7.00am AEDT Monday 10 December 2018
Posted on Jun 29, 11:04 AEST
Tax Agent Portal Response Time ?
Fetching
Tax Agent Portal Availability ?
Fetching
Past Incidents
Sep 20, 2018

No incidents reported today.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - Issues accessing the tax and BAS agent portals through Internet Explorer or Safari browsers have been identified and corrected. If you have experienced these issues, you will need to clear the Java Cache of your operating system.

For Microsoft Windows users:
• Click Start > Control Panel
• Locate and double click the Java icon in the Control Panel
• Click Settings under Temporary Internet Files
• Click Delete Files
• Select all boxes and click OK on Delete Temporary Files window
• Click OK on Temporary Files Settings window
• Click OK to close the Java Control Panel.

For MAC OS X users:
• Double click your Mac hard drive
• Double click Applications
• Double click Utilities
• Double click Java Preferences
• Click the Network tab
• Click the Delete Files button
• When prompted to delete your temporary files for Java, make sure all boxes are selected with check marks
• Click OK
• Close the Java Preferences window.

If you use an Oracle Operating System on your Macintosh computer:
• Click on Apple icon at the top
• Click the System Preferences icon to open
• Click on Java icon located under the Other section to open Java Control Panel
• In Java Control Panel click on Settings under Temporary Internet Files
• Click on the Delete Files button on Temporary Internet Files window
• Click OK to confirm delete.

This issue did not affect Firefox or Chrome browsers.
Sep 17, 23:09 AEST
Update - We are continuing to investigate this issue.
Sep 17, 14:44 AEST
Investigating - Some agents are unable to log into the portal using Internet Explorer and Safari. While we investigate please use an alternative browser such as Chrome or Firefox. We will provide a further update when the issue is resolved.
Sep 17, 11:28 AEST
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 12:48 AEST
Investigating - This issue is now resolved.
Sep 12, 12:48 AEST
Resolved - This issue has now been resolved
Sep 12, 12:37 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 12:36 AEST
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 12:35 AEST
Investigating - There are intermittent issues when viewing some correspondence listed in the CCL. This issue has now been resolved.
Sep 12, 12:35 AEST
Resolved - This incident has been resolved.
Sep 12, 12:34 AEST
Investigating - There are intermittent issues when viewing some correspondence listed in the CCL. This issue has now been resolved.
Sep 12, 12:34 AEST
Resolved - There are intermittent issues when viewing some correspondence listed in the CCL. This issue has been resolved.
Sep 12, 12:32 AEST
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.