The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems and because of this, the status information is also relevant for Online Services for Agents (beta). For more information visit Getting started with the dashboard
Pre-fill functionality will be unavailable from Friday 3 May 11.30pm to Monday 6 May 7.00am AEST for essential maintenance in preparation for tax time. The practitioner lodgment service (PLS) pre-fill will still be available outside of the scheduled maintenance.
This issue only affected users attempting to use the SBSCH via the Tax Agent and BAS Agent portals. The Business Portal, ATO Online and ATO Online for Tax Practitioners (beta) services were not affected.
Incident was detected on 16 July 2018 (late afternoon) and a cause was determined by mid-morning 17 July 2018. A fix was applied during the scheduled eFix outage overnight and services were restored in time for business commencement, 18 July 2018.
Alerts were issued to Tax Practitioners to advise on progress of restoring services as well as once services were restored.