The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
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Small business super clearing house - page not loading
This issue only affected users attempting to use the SBSCH via the Tax Agent and BAS Agent portals. The Business Portal, ATO Online and ATO Online for Tax Practitioners (beta) services were not affected.
Incident was detected on 16 July 2018 (late afternoon) and a cause was determined by mid-morning 17 July 2018. A fix was applied overnight and services were restored in time for business commencement, 18 July 2018.
Alerts were issued to Tax Practitioners to advise on progress of restoring services as well as once services were restored.
Posted Jul 18, 2018 - 09:30 AEST
Resolved
Issues impacting the small business super clearing house have been resolved.
Posted Jul 18, 2018 - 09:18 AEST
Monitoring
A fix for this problem was successfully completed overnight. We will continue to monitor performance during the morning. Thank you for your patience.
Posted Jul 18, 2018 - 07:56 AEST
Identified
The issue preventing access to the Small Business Superannuation Clearing House in the portals has been identified. To prevent potential disruptions to other portal services during business hours, a fix will be implemented tonight during our scheduled maintenance window commencing at 11.30pm AEST.
Service should be fully restored in time for business commencement tomorrow. We will provide further updates as needed.
Thank you for your patience.
Posted Jul 17, 2018 - 14:03 AEST
Investigating
The Small Business Superannuation Clearing House service in the portals is experiencing issues resulting in intermittent access difficulties. We are working to restore services as a priority and will advise when the service is fully restored.
