About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems. For more information visit Getting started with the dashboard.

For details of upcoming maintenance events, visit the systems maintenance page.

17 July 2018 - Small Business Superannuation Clearing House
Incident Report for Tax Agent Portal
Postmortem

Small business super clearing house - page not loading

This issue only affected users attempting to use the SBSCH via the Tax Agent and BAS Agent portals. The Business Portal, ATO Online and ATO Online for Tax Practitioners (beta) services were not affected.

Incident was detected on 16 July 2018 (late afternoon) and a cause was determined by mid-morning 17 July 2018. A fix was applied during the scheduled eFix outage overnight and services were restored in time for business commencement, 18 July 2018.

Alerts were issued to Tax Practitioners to advise on progress of restoring services as well as once services were restored.

Posted about 1 month ago. Jul 18, 2018 - 09:30 AEST

Resolved
Issues impacting the small business super clearing house have been resolved.
Posted about 1 month ago. Jul 18, 2018 - 09:18 AEST
Monitoring
A fix for this problem was successfully completed overnight. We will continue to monitor performance during the morning. Thank you for your patience.
Posted about 1 month ago. Jul 18, 2018 - 07:56 AEST
Identified
The issue preventing access to the Small Business Superannuation Clearing House in the portals has been identified. To prevent potential disruptions to other portal services during business hours, a fix will be implemented tonight during our scheduled maintenance window commencing at 11.30pm AEST.

Service should be fully restored in time for business commencement tomorrow. We will provide further updates as needed.

Thank you for your patience.
Posted about 1 month ago. Jul 17, 2018 - 14:03 AEST
Investigating
The Small Business Superannuation Clearing House service in the portals is experiencing issues resulting in intermittent access difficulties. We are working to restore services as a priority and will advise when the service is fully restored.
Posted about 1 month ago. Jul 17, 2018 - 10:49 AEST