About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems and because of this, the status information is also relevant for Online Services for Agents (beta). For more information visit Getting started with the dashboard

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Pre-fill Functionality Unavailable

Pre-fill functionality will be unavailable from Friday 3 May 11.30pm to Monday 6 May 7.00am AEST for essential maintenance in preparation for tax time. The practitioner lodgment service (PLS) pre-fill will still be available outside of the scheduled maintenance.

Current system status

Client communication list (CCL) - intermittent problems
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 2 months ago. Feb 13, 2019 - 16:08 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 2 months ago. Feb 13, 2019 - 16:07 AEDT
Identified
The issue has been identified and a fix is being implemented.
Posted 2 months ago. Feb 13, 2019 - 15:58 AEDT
Investigating
We are aware of intermittent issues that are resulting in some agents being unable to view items from the CCL. We are working to identify the problem and restore this service as soon as possible.
Posted 2 months ago. Feb 13, 2019 - 15:48 AEDT