About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems. For more information visit Getting started with the dashboard.

For details of upcoming maintenance events, visit the systems maintenance page.

12 February 2019 - Client Correspondence List (CCL)

We are aware of a persistent problem where the CCL becomes unresponsive when attempting to view some items from a full client listing. We are building a fix that will be deployed on the weekend 2nd to 3rd of March however in the interim, to get around this problem, try generating a list for the single client only. We will advise once the fix has been deployed and confirmed.

Current system status

PDF Attachments
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 9 months ago. May 24, 2018 - 14:17 AEST
Monitoring
24 May 2018 – Portal mail and Notice of Assessments (NOA) – Some agents were receiving blank messages when viewing portal mail and are unable to view NOAs from the Notice of assessment menu. We have fixed this issue and we continue to monitor to ensure the problem is fully resolved.
Posted 9 months ago. May 24, 2018 - 14:09 AEST
Update
We are continuing to work on a fix for this issue.
Posted 9 months ago. May 24, 2018 - 13:52 AEST
Identified
24 May 2018 – Portal mail and Notice of Assessments (NOA) – Some agents are receiving blank messages when viewing portal mail and are unable to view NOAs from the Notice of assessment menu. NOAs can be still be viewed from the Client Communication List. We will post a further update when the issue is resolved.
Posted 9 months ago. May 24, 2018 - 13:49 AEST
Investigating
PDFs attachments are retrieved via portal mail, client communication list and NOAs are being returned to users as blank documents. We are aware of the problem and it is currently under investigation.
Posted 9 months ago. May 24, 2018 - 12:42 AEST
This incident affected: Prefill and Mail messaging.