About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems and because of this, the status information is also relevant for Online Services for Agents (beta). For more information visit Getting started with the dashboard

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Pre-fill Functionality Unavailable

Pre-fill functionality will be unavailable from Friday 3 May 11.30pm to Monday 6 May 7.00am AEST for essential maintenance in preparation for tax time. The practitioner lodgment service (PLS) pre-fill will still be available outside of the scheduled maintenance.

Current system status

PDF Attachments
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 11 months ago. May 24, 2018 - 14:17 AEST
Monitoring
24 May 2018 – Portal mail and Notice of Assessments (NOA) – Some agents were receiving blank messages when viewing portal mail and are unable to view NOAs from the Notice of assessment menu. We have fixed this issue and we continue to monitor to ensure the problem is fully resolved.
Posted 11 months ago. May 24, 2018 - 14:09 AEST
Update
We are continuing to work on a fix for this issue.
Posted 11 months ago. May 24, 2018 - 13:52 AEST
Identified
24 May 2018 – Portal mail and Notice of Assessments (NOA) – Some agents are receiving blank messages when viewing portal mail and are unable to view NOAs from the Notice of assessment menu. NOAs can be still be viewed from the Client Communication List. We will post a further update when the issue is resolved.
Posted 11 months ago. May 24, 2018 - 13:49 AEST
Investigating
PDFs attachments are retrieved via portal mail, client communication list and NOAs are being returned to users as blank documents. We are aware of the problem and it is currently under investigation.
Posted 11 months ago. May 24, 2018 - 12:42 AEST
This incident affected: Prefill and Mail messaging.