About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems and because of this, the status information is also relevant for Online Services for Agents (beta). For more information visit Getting started with the dashboard

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Pre-fill Functionality Unavailable

Pre-fill functionality will be unavailable from Friday 3 May 11.30pm to Monday 6 May 7.00am AEST for essential maintenance in preparation for tax time. The practitioner lodgment service (PLS) pre-fill will still be available outside of the scheduled maintenance.

Current system status

17 September 2018 - Portal login
Incident Report for Tax Agent Portal
Issues accessing the tax and BAS agent portals through Internet Explorer or Safari browsers have been identified and corrected. If you have experienced these issues, you will need to clear the Java Cache of your operating system.

For Microsoft Windows users:
• Click Start > Control Panel
• Locate and double click the Java icon in the Control Panel
• Click Settings under Temporary Internet Files
• Click Delete Files
• Select all boxes and click OK on Delete Temporary Files window
• Click OK on Temporary Files Settings window
• Click OK to close the Java Control Panel.

For MAC OS X users:
• Double click your Mac hard drive
• Double click Applications
• Double click Utilities
• Double click Java Preferences
• Click the Network tab
• Click the Delete Files button
• When prompted to delete your temporary files for Java, make sure all boxes are selected with check marks
• Click OK
• Close the Java Preferences window.

If you use an Oracle Operating System on your Macintosh computer:
• Click on Apple icon at the top
• Click the System Preferences icon to open
• Click on Java icon located under the Other section to open Java Control Panel
• In Java Control Panel click on Settings under Temporary Internet Files
• Click on the Delete Files button on Temporary Internet Files window
• Click OK to confirm delete.

This issue did not affect Firefox or Chrome browsers.
Posted 7 months ago. Sep 17, 2018 - 23:09 AEST
We are continuing to investigate this issue.
Posted 7 months ago. Sep 17, 2018 - 14:44 AEST
Some agents are unable to log into the portal using Internet Explorer and Safari. While we investigate please use an alternative browser such as Chrome or Firefox. We will provide a further update when the issue is resolved.
Posted 7 months ago. Sep 17, 2018 - 11:28 AEST