About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems. For more information visit Getting started with the dashboard.

Portal access for Safari (Version 12)

We are aware that users cannot access the portals when using the new release of Safari (Version 12) in combination with an AUSkey. Version 12 is packaged with the next release of MAC OS codenamed “Mojave”. If you are impacted by this please switch to Firefox or Chrome to access the portals.

For details of upcoming maintenance events, visit the systems maintenance page.

17 September 2018 - Portal login
Incident Report for Tax Agent Portal
Resolved
Issues accessing the tax and BAS agent portals through Internet Explorer or Safari browsers have been identified and corrected. If you have experienced these issues, you will need to clear the Java Cache of your operating system.

For Microsoft Windows users:
• Click Start > Control Panel
• Locate and double click the Java icon in the Control Panel
• Click Settings under Temporary Internet Files
• Click Delete Files
• Select all boxes and click OK on Delete Temporary Files window
• Click OK on Temporary Files Settings window
• Click OK to close the Java Control Panel.

For MAC OS X users:
• Double click your Mac hard drive
• Double click Applications
• Double click Utilities
• Double click Java Preferences
• Click the Network tab
• Click the Delete Files button
• When prompted to delete your temporary files for Java, make sure all boxes are selected with check marks
• Click OK
• Close the Java Preferences window.

If you use an Oracle Operating System on your Macintosh computer:
• Click on Apple icon at the top
• Click the System Preferences icon to open
• Click on Java icon located under the Other section to open Java Control Panel
• In Java Control Panel click on Settings under Temporary Internet Files
• Click on the Delete Files button on Temporary Internet Files window
• Click OK to confirm delete.

This issue did not affect Firefox or Chrome browsers.
Posted about 1 month ago. Sep 17, 2018 - 23:09 AEST
Update
We are continuing to investigate this issue.
Posted about 1 month ago. Sep 17, 2018 - 14:44 AEST
Investigating
Some agents are unable to log into the portal using Internet Explorer and Safari. While we investigate please use an alternative browser such as Chrome or Firefox. We will provide a further update when the issue is resolved.
Posted about 1 month ago. Sep 17, 2018 - 11:28 AEST