About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Agent online services dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

System Shutdown - 24 December - 2 January

Commencing noon AEDT 24 December 2019, our key agent online services become progressively unavailable in preparation for major system upgrades. Systems impacted are:

    - Practitioner lodgment service – from noon AEDT Tuesday 24 December 2019

    - All remaining agent systems, including Online services for agents – from 6:15pm AEDT Tuesday 24 December 2019

Single Touch Payroll (STP) will continue to receive lodgments for later processing. Business responses will only send once processing has been completed.

Our ato.gov.au website will remain in a ‘Read-Only’ state through this period.

All services will be restored by 6:00am AEDT Thursday 2 January 2020.

For specific system impacts and times refer to our ATO online systems located on our systems maintenancepage.

Current system status

All Systems Operational
Online services for agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Dec 7, 22:00 - Dec 8, 10:00 AEDT
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:31 AEDT
System Shutdown - 24 December - 2 January Dec 24, 12:00 - Jan 2, 06:00 AEDT
Major system release - 12.00pm AEDT Tuesday 24 December 2019 to 6.00am AEDT Thursday 2 January 2020
Posted on Nov 26, 11:56 AEDT
Monthly maintenance Feb 1, 22:00 - Feb 2, 10:00 AEDT
10.00pm AEDT Saturday 1 February 2020 to 10.00am AEST Saturday 2 February 2020
Posted on Oct 17, 14:31 AEDT
Major system release Feb 8, 21:00 - Feb 9, 09:00 AEDT
9.00pm AEDT Saturday 8 February 2020 to 9.00am AEDT Sunday 9 February 2020
Posted on Oct 3, 10:30 AEST
Monthly maintenance Mar 7, 22:00 - Mar 8, 10:00 AEDT
10.00pm AEDT Saturday 7 March 2020 to 10.00am AEDT Sunday 8 March 2020
Posted on Oct 4, 10:00 AEST
Quarterly system release Mar 13, 23:30 - Mar 16, 06:30 AEDT
11.30pm AEDT Friday 13 March 2020 to 7.00am AEDT Monday 16 March 2020
Posted on Oct 17, 14:39 AEDT
Monthly maintenance Apr 4, 22:00 - Apr 5, 09:00 AEDT
10.00pm AEDT Saturday 4 April 2020 to 10.00am AEST Sunday 5 April 2020
Posted on Oct 4, 10:01 AEST
Major system release Apr 9, 23:00 - Apr 14, 19:00 AEDT
11.00pm AEST Thursday 9 April 2020 to 7.00am AEST Tuesday 14 April 2020
Posted on Aug 15, 15:44 AEST
Monthly maintenance May 2, 21:00 - May 3, 09:00 AEDT
9.00pm AEST Saturday 2 May 2020 to 9.00am AEST Sunday 3 May 2020
Posted on Oct 4, 10:04 AEST
Monthly maintenance Jun 6, 21:00 - Jun 7, 09:00 AEDT
9.00pm AEST Saturday 6 June 2020 to 9.00am AEST Sunday 7 June 2020
Posted on Oct 4, 10:07 AEST
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEDT
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:13 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEDT
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:14 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEDT
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEDT
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEDT
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Completed - The scheduled maintenance has been completed.
Dec 2, 06:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:30 AEDT
Scheduled - 11.30pm AEDT Friday 29 November 2019 to 7.00am AEDT Monday 2 December 2019
Jul 24, 12:34 AEST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.