About the dashboard

The dashboard tells you at a glance if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. This data is sourced directly from our monitoring systems.

The Tax Agent and BAS Agent Portals share the same platform so you can use one dashboard to monitor the performance of the both portals. For example if Activity statements are showing as ‘Degraded performance’, it is relevant to both the portals.

For more information see How do I use the dashboards?

See the Systems maintenance page for details of planned system maintenance or check the troubleshooting page if you are experiencing an issue that isn’t showing on the dashboard.

Online services for agents public beta ended

The public beta for tax agents has ended. Your login page has changed to make the service your default login option.

Current system status

Identified - This is occurring as there is no data displayed in the ‘Not Lodged’ or ‘History’ tabs which will display ‘No eligible lodgments are available' and ‘No historical lodgments are available' messages. Refer to your own records for lodgment requirements and historical data. This does not affect the way that you lodge.

We are working to resolve this as a priority.
Aug 13, 16:32 AEST
Online services for agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
Tax and BAS agent portals Operational
Portal login services ? Operational
Activity statements ? Operational
Client communication list ? Operational
On-demand reports ? Operational
Prefill ? Operational
Client accounts ? Operational
Mail messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly system maintenance Sep 7, 22:00 - Sep 8, 10:00 AEST
10.00pm AEST Saturday 7 September 2019 to 10.00am AEST Sunday 8 September 2019
Posted on Feb 11, 08:19 AEDT
Quarterly major system release Sep 13, 23:30 - Sep 16, 06:30 AEST
11.30pm AEST Friday 13 September 2019 to 7.00am AEST Monday 16 September 2019
Posted on Jun 3, 09:51 AEST
Monthly system maintenance Oct 5, 22:00 - Oct 6, 11:00 AEST
10.00pm AEST Saturday 5 October 2019 to 10.00am AEDT Sunday 6 October 2019
Posted on Feb 11, 08:25 AEDT
Monthly system maintenance Nov 2, 22:00 - Nov 3, 10:00 AEST
10.00pm AEDT Saturday 2 November 2019 to 10.00am AEDT Sunday 3 November 2019
Posted on Feb 14, 11:28 AEDT
Quarterly major system release Nov 29, 23:30 - Dec 2, 06:30 AEST
11.30pm AEDT Friday 29 November 2019 to 7.00am AEDT Monday 2 December 2019
Posted on Jul 24, 12:34 AEST
Monthly system maintenance Dec 7, 22:00 - Dec 8, 10:00 AEST
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:31 AEDT
Major system release Jan 24, 23:00 - Jan 28, 07:00 AEST
11.00pm AEDT Friday 24 January 2020 to 7.00am AEDT Tuesday 28 January 2020
Posted on Aug 15, 11:54 AEST
Major system release Apr 9, 23:00 - Apr 14, 19:00 AEST
11.00pm AEST Thursday 9 April 2020 to 7.00am AEST Tuesday 14 April 2020
Posted on Aug 15, 15:44 AEST
Tax Agent Portal Response Time ?
Fetching
Tax Agent Portal Availability ?
Fetching
Past Incidents
Aug 24, 2019

No incidents reported today.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.