About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. For more information see Using the Agent online services dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Tax and BAS agent portals to close 29 November

After careful consideration and consultation with professional associations, the decision has been made to close the portals at 11:30pm AEDT 29 November 2019. If you haven’t started using Online services for agents you need to transition now. See Old tax and BAS agent portals closing for details.

System Shutdown - 24 December - 2 January

This year, our systems are offline from 6:15pm AEDT (3:15pm for WA) 24 December 2019 to 6:00am AEDT (3:00am for WA) 2 January 2020 for a major systems upgrade. If you intend to work over this period, plan ahead of time to ensure you can continue without access to our online services. More information is provided in the maintenance section below and on our systems maintenancepage.

Current system status

All Systems Operational
Online services for agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
Tax and BAS agent portals Operational
Portal login services ? Operational
Activity statements ? Operational
Client communication list ? Operational
On-demand reports ? Operational
Prefill ? Operational
Client accounts ? Operational
Mail messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quarterly system release Nov 29, 23:30 - Dec 2, 06:30 AEDT
11.30pm AEDT Friday 29 November 2019 to 7.00am AEDT Monday 2 December 2019
Posted on Jul 24, 12:34 AEST
Monthly maintenance Dec 7, 22:00 - Dec 8, 10:00 AEDT
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:31 AEDT
System shutdown - Major system release Dec 24, 18:15 - Jan 2, 05:15 AEDT
6.15pm AEDT Tuesday 24 December 2019 to 6.00am AEDT Thursday 2 January 2020
Posted on Sep 12, 09:26 AEST
Monthly maintenance Feb 1, 22:00 - Feb 2, 10:00 AEDT
10.00pm AEDT Saturday 1 February 2020 to 10.00am AEST Saturday 2 February 2020
Posted on Oct 17, 14:31 AEDT
Major system release Feb 8, 21:00 - Feb 9, 09:00 AEDT
9.00pm AEDT Saturday 8 February 2020 to 9.00am AEDT Sunday 9 February 2020
Posted on Oct 3, 10:30 AEST
Monthly maintenance Mar 7, 22:00 - Mar 8, 10:00 AEDT
10.00pm AEDT Saturday 7 March 2020 to 10.00am AEDT Sunday 8 March 2020
Posted on Oct 4, 10:00 AEST
Quarterly system release Mar 13, 23:30 - Mar 16, 06:30 AEDT
11.30pm AEDT Friday 13 March 2020 to 7.00am AEDT Monday 16 March 2020
Posted on Oct 17, 14:39 AEDT
Monthly maintenance Apr 4, 22:00 - Apr 5, 09:00 AEDT
10.00pm AEDT Saturday 4 April 2020 to 10.00am AEST Sunday 5 April 2020
Posted on Oct 4, 10:01 AEST
Major system release Apr 9, 23:00 - Apr 14, 19:00 AEDT
11.00pm AEST Thursday 9 April 2020 to 7.00am AEST Tuesday 14 April 2020
Posted on Aug 15, 15:44 AEST
Monthly maintenance May 2, 21:00 - May 3, 09:00 AEDT
9.00pm AEST Saturday 2 May 2020 to 9.00am AEST Sunday 3 May 2020
Posted on Oct 4, 10:04 AEST
Monthly maintenance Jun 6, 21:00 - Jun 7, 09:00 AEDT
9.00pm AEST Saturday 6 June 2020 to 9.00am AEST Sunday 7 June 2020
Posted on Oct 4, 10:07 AEST
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEDT
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:13 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEDT
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:14 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEDT
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEDT
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEDT
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Tax Agent Portal Response Time ?
Fetching
Tax Agent Portal Availability ?
Fetching
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.