About the dashboard

The dashboard tells you at a glance if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. This data is sourced directly from our monitoring systems.

The Tax Agent and BAS Agent Portals share the same platform so you can use one dashboard to monitor the performance of the both portals. For example if Activity statements are showing as ‘Degraded performance’, it is relevant to both the portals.

For more information see Using the Agent online services dashboard

See the Systems maintenance page for details of planned system maintenance or check the troubleshooting page if you are experiencing an issue that isn’t showing on the dashboard.

Current system status

Investigating - The business transactions data has been temporarily suspended for pre-filling due to data from the transaction list not being transposed into the pre-fill report. We are investigating this and will resume pre-filling once this has been resolved.
Sep 4, 13:16 AEST
Online services for agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
Tax and BAS agent portals Operational
Portal login services ? Operational
Activity statements ? Operational
Client communication list ? Operational
On-demand reports ? Operational
Prefill ? Operational
Client accounts ? Operational
Mail messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly system maintenance Oct 5, 22:00 - Oct 6, 11:00 AEST
10.00pm AEST Saturday 5 October 2019 to 10.00am AEDT Sunday 6 October 2019
Posted on Feb 11, 08:25 AEDT
Monthly system maintenance Nov 2, 22:00 - Nov 3, 10:00 AEST
10.00pm AEDT Saturday 2 November 2019 to 10.00am AEDT Sunday 3 November 2019
Posted on Feb 14, 11:28 AEDT
Quarterly system release Nov 29, 23:30 - Dec 2, 06:30 AEST
11.30pm AEDT Friday 29 November 2019 to 7.00am AEDT Monday 2 December 2019
Posted on Jul 24, 12:34 AEST
Monthly system maintenance Dec 7, 22:00 - Dec 8, 10:00 AEST
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:31 AEDT
Major System Release Dec 24, 20:00 - Jan 1, 23:00 AEST
8.00pm AEDT Tuesday 24 December 2019 to 11.30pm AEDT Wednesday 1 January 2020
Posted on Sep 12, 09:26 AEST
Major system release Jan 24, 23:00 - Jan 28, 07:00 AEST
11.00pm AEDT Friday 24 January 2020 to 7.00am AEDT Tuesday 28 January 2020
Posted on Aug 15, 11:54 AEST
Major system release Apr 9, 23:00 - Apr 14, 19:00 AEST
11.00pm AEST Thursday 9 April 2020 to 7.00am AEST Tuesday 14 April 2020
Posted on Aug 15, 15:44 AEST
Tax Agent Portal Response Time ?
Fetching
Tax Agent Portal Availability ?
Fetching
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:30 AEST
Scheduled - 11.30pm AEST Friday 13 September 2019 to 7.00am AEST Monday 16 September 2019
Jun 3, 09:51 AEST
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - This incident has been resolved.
Sep 9, 15:30 AEST
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 15:04 AEST
Investigating - We are currently investigating issues with logging into Online services for agents and Tax agent portal. We are working to resolve the issue and will provide more information once it is known.
Sep 9, 14:38 AEST
Resolved - This incident has been resolved.
Sep 9, 13:31 AEST
Identified - In relation to the intermittent issues when viewing client correspondence. We have confirmed this is only impacting correspondence and communications generated between 31 August and 3 September, 2019. We are in the process of fixing the problem and will advise when it has been fully resolved.
Sep 4, 13:39 AEST
Investigating - Intermittent problems when viewing some correspondence listed in the Client Communication History (CCH - Online Services) and Client Communication List (CCL - Portal).
Sep 3, 10:14 AEST
Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:00 AEST
Scheduled - 10.00pm AEST Saturday 7 September 2019 to 10.00am AEST Sunday 8 September 2019
Feb 11, 08:19 AEDT
Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.