About the dashboard

The dashboard tells you at a glance if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. This data is sourced directly from our monitoring systems.

The Tax Agent and BAS Agent Portals share the same platform so you can use one dashboard to monitor the performance of the both portals. For example if Activity statements are showing as ‘Degraded performance’, it is relevant to both the portals.

For more information see How do I use the dashboards?

See the Systems maintenance page for details of planned system maintenance or check the troubleshooting page if you are experiencing an issue that isn’t showing on the dashboard.

12 July 2019 – Access to EFT reports

We are aware that some agents are experiencing difficulties accessing EFT reconciliation reports. We are working to resolve this and will let you know when services have been restored. This issue is not with your software or your digital service provider. It is an ATO system issue. We apologise for any inconvenience and thank you for your patience.

Lodgment due dates

For some agents, individual clients’ lodgment dates as reported in the Tax Agent Portal and Online Services for Agents, reflects the October 31 statutory date. As in past years, these dates are reset by the end of July. For more information please refer to our troubleshooting page.

Current system status

Identified - We have identified the issue that some users are having issues while trying to view Client Correspondence. We are working to resolve this issue as a priority.
Jul 15, 12:16 AEST
Investigating - We are aware users are having issues while trying to view Client Correspondence. We are working to resolve this issue.
Jul 15, 09:52 AEST
Identified - This is only occurring for BAS agents. It is not affecting Tax Agents. Until this is resolved, BAS agents can access the validation report by using the BAS agent portal.
Jul 10, 10:49 AEST
Online services for agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
Tax and BAS agent portals Operational
Portal login services ? Operational
Activity statements ? Operational
Client communication list ? Operational
On-demand reports ? Operational
Prefill ? Operational
Client accounts ? Operational
Mail messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly system maintenance Aug 3, 22:00 - Aug 4, 10:00 AEST
10.00pm AEST Saturday 3 August 2019 to 10.00am AEST Sunday 4 August 2019
Posted on Feb 11, 08:37 AEDT
Monthly system maintenance Sep 7, 22:00 - Sep 8, 10:00 AEST
10.00pm AEST Saturday 7 September 2019 to 10.00am AEST Sunday 8 September 2019
Posted on Feb 11, 08:19 AEDT
Quarterly major system release Sep 13, 23:30 - Sep 16, 06:30 AEST
11.30pm AEST Friday 13 September 2019 to 7.00am AEST Monday 16 September 2019
Posted on Jun 3, 09:51 AEST
Monthly system maintenance Oct 5, 22:00 - Oct 6, 11:00 AEST
10.00pm AEST Saturday 5 October 2019 to 10.00am AEDT Sunday 6 October 2019
Posted on Feb 11, 08:25 AEDT
Monthly system maintenance Nov 2, 22:00 - Nov 3, 10:00 AEST
10.00pm AEDT Saturday 2 November 2019 to 10.00am AEDT Sunday 3 November 2019
Posted on Feb 14, 11:28 AEDT
Monthly system maintenance Dec 7, 22:00 - Dec 8, 10:00 AEST
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:31 AEDT
Tax Agent Portal Response Time ?
Fetching
Tax Agent Portal Availability ?
Fetching
Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 21:53 AEST
Investigating - Update - We are implementing a fix and we are working to restore services as soon as possible.
Jul 12, 21:37 AEST

Identified - We have identified the issues impacting Online services for agents and the portals and are working to restore services as soon as possible. Further updates will be provided on this page.

We apologise for any inconvenience caused and thank you for your patience.
Jul 12, 21:41 AEST
Resolved - This incident has been resolved.
Jul 12, 21:40 AEST
Update - We are implementing a fix and we are working to restore services as soon as possible.
Jul 12, 21:37 AEST
Identified - We have identified the issues impacting Online services for agents and the portals and are working to restore services as soon as possible. Further updates will be provided on this page.

We apologise for any inconvenience caused and thank you for your patience.
Jul 12, 15:43 AEST
Resolved - This incident has been resolved.
Jul 12, 15:42 AEST
Identified - We have identified the issues impacting Online services for agents and the portals and are working to restore services as soon as possible. Further updates will be provided on this page. We apologise for any inconvenience caused and thank you for your patience.
Jul 12, 15:22 AEST
Update - We are continuing to investigate this issue.
Jul 12, 15:18 AEST
Update - We are continuing to investigate this issue.
Jul 12, 15:16 AEST
Update - We are still investigating issues impacting Online services for agents and the portals. Further updates will be provided on this page.

We apologise for any inconvenience caused and thank you for your patience.
Jul 12, 13:40 AEST
Update - We are continuing to investigate this issue.
Jul 12, 12:49 AEST
Investigating - Both portals and online services for agents are experiencing severe degradation or are unavailable. We are investigating and will have more details shortly.
Jul 12, 09:05 AEST
Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 10:27 AEST
Identified - Please note, correspondence for new clients linked to your practice between Thursday 4 July 11.30pm AEST and Sunday 7 July 2.00am AEST will not have communications listed in CCL.

A fix has been progressively applied with less than 300 clients left to fix as at the time of this update. It is anticipated all remaining clients will be remediated by 11 July 2019.
Jul 10, 09:00 AEST
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019
Resolved - This incident has been resolved.
Jul 6, 13:05 AEST
Investigating - BDE, which may affect file transfers is currently not available. We are working to restore this service as soon as possible.
Jul 6, 11:22 AEST
Jul 5, 2019

No incidents reported.

Jul 4, 2019
Resolved - This incident has been resolved.
Jul 4, 07:36 AEST
Identified - Please note that when attempting to view some correspondence items in Client Communication List (portal) or Client Communication History (online services for agents), users may encounter an error or the service may not respond. We are aware of this issue and are working to resolve it as soon as possible.
Jul 3, 17:00 AEST
Jul 3, 2019
Resolved - This incident has been resolved.
Jul 3, 14:32 AEST
Monitoring - Please note that some agents may find "Notifications of finalised payroll messages" (myGov) listed in their clients' communication history and are advised not to attempt to download or otherwise view this information at this time.
Jul 3, 12:30 AEST
Resolved - This incident has been resolved.
Jul 3, 12:27 AEST
Update - Login services and most functions within the portal have been restored. We are continuing to investigate problems with the client communication list in the portals and when attempting to access notifications of finalised payroll in client communication history in Online Services for Agents.
Jul 3, 11:41 AEST
Update - A fix is being applied.
Jul 3, 11:26 AEST
Identified - The issue has been identified and a fix is being prepared.
Jul 3, 11:13 AEST
Investigating - We are aware that the ATO Portals are experiencing problems with accepting new logins from users and with several key functions within the portals should a user successfully login. We are investigating these issues as a priority and will provide further details shortly.
Jul 3, 11:07 AEST
Jul 2, 2019

No incidents reported.