About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Agent online services dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

All Systems Operational
Online Services for Agents Operational
Login service Operational
Search communication history Operational
View communication history Operational
Access practice and client reports Operational
Access STP reports Operational
View client accounts Operational
Create or view mail messages Operational
File transfer Operational
Access super clearing house Operational
Add or remove clients Operational
Update client details Operational
View\Lodge activity statements Operational
Prefill Operational
On Demand Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly maintenance Feb 1, 22:00 - Feb 2, 10:00 AEDT
10.00pm AEDT Saturday 1 February 2020 to 10.00am AEST Saturday 2 February 2020
Posted on Oct 17, 14:31 AEDT
Major system release Feb 8, 21:00 - Feb 9, 09:00 AEDT
9.00pm AEDT Saturday 8 February 2020 to 9.00am AEDT Sunday 9 February 2020
Posted on Oct 3, 10:30 AEST
Monthly maintenance Mar 7, 22:00 - Mar 8, 10:00 AEDT
10.00pm AEDT Saturday 7 March 2020 to 10.00am AEDT Sunday 8 March 2020
Posted on Oct 4, 10:00 AEST
Quarterly system release Mar 13, 23:30 - Mar 16, 06:30 AEDT
11.30pm AEDT Friday 13 March 2020 to 7.00am AEDT Monday 16 March 2020
Posted on Oct 17, 14:39 AEDT
Monthly maintenance Apr 4, 22:00 - Apr 5, 09:00 AEDT
10.00pm AEDT Saturday 4 April 2020 to 10.00am AEST Sunday 5 April 2020
Posted on Oct 4, 10:01 AEST
Major system release Apr 9, 23:00 - Apr 14, 19:00 AEDT
11.00pm AEST Thursday 9 April 2020 to 7.00am AEST Tuesday 14 April 2020
Posted on Aug 15, 15:44 AEST
Monthly maintenance May 2, 21:00 - May 3, 09:00 AEDT
9.00pm AEST Saturday 2 May 2020 to 9.00am AEST Sunday 3 May 2020
Posted on Oct 4, 10:04 AEST
Monthly maintenance Jun 6, 21:00 - Jun 7, 09:00 AEDT
9.00pm AEST Saturday 6 June 2020 to 9.00am AEST Sunday 7 June 2020
Posted on Oct 4, 10:07 AEST
Monthly maintenance Aug 1, 22:00 - Aug 2, 10:00 AEDT
10.00pm AEST Saturday 1 August 2020 to 10.00am AEST Sunday 2 August 2020
Posted on Oct 4, 10:13 AEST
Monthly maintenance Sep 5, 22:00 - Sep 6, 10:00 AEDT
10.00pm AEST Saturday 5 September 2020 to 10.00am AEST Sunday 6 September 2020
Posted on Oct 4, 10:14 AEST
Monthly maintenance Oct 3, 22:00 - Oct 4, 11:00 AEDT
10.00pm AEST Saturday 3 October 2020 to 10.00am AEDT Sunday 4 October 2020
Posted on Oct 4, 10:18 AEST
Monthly maintenance Nov 7, 22:00 - Nov 8, 10:00 AEDT
10.00pm AEDT Saturday 7 November 2020 to 10.00am AEDT Sunday 8 November 2020
Posted on Oct 4, 10:19 AEST
Monthly maintenance Dec 12, 22:00 - Dec 13, 10:00 AEDT
10.00pm AEDT Saturday 12 December 2020 to 10.00am AEDT Sunday 13 December 2020
Posted on Oct 17, 14:42 AEDT
Online services for agents response time
Fetching
Online services for agents availability
Fetching
Past Incidents
Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:15 AEDT
Scheduled - 11.15pm AEDT Friday 24 January 2020 to 8.00am AEDT Saturday 25 January 2020
Jan 16, 09:45 AEDT
Jan 23, 2020

No incidents reported.

Jan 22, 2020
Resolved - This incident has been resolved.
Jan 22, 10:19 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 10:15 AEDT
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 10:07 AEDT
Update - We are continuing to investigate this issue.
Jan 22, 09:55 AEDT
Investigating - Some agents are experiencing limited access to some functions and login services. If you are experience these issues we suggest you try again. We are working to resolve with the highest priority and will provide further updates when available.
Jan 22, 09:55 AEDT
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Resolved - This incident has been resolved.
Jan 15, 13:50 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 12:10 AEDT
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 11:57 AEDT
Update - We are continuing to investigate this issue.
Jan 15, 11:43 AEDT
Update - We are continuing to investigate this issue.
Jan 15, 11:40 AEDT
Investigating - Some agents are experiencing issues logging in or are unable to access some functions. We are working to resolve with the highest priority.
Jan 15, 11:40 AEDT
Jan 14, 2020

No incidents reported.