The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
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We have identified the issue when some users are trying to view certain items of client communications that in turn will occasionally cause the CCL/CCH, especially if there are only a small number of users accessing the system, to have a partial outage status. Users are advised that this is a minor and transitory problem and only affects a very small number of items.
We progressively resolving this issue as a priority.
Posted Jul 16, 2019 - 09:10 AEST
Investigating
We are aware users are having issues while trying to view Client Correspondence. We are working to resolve this issue.
