About the dashboard

The dashboard tells you at a glance if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. This data is sourced directly from our monitoring systems.

The Tax Agent and BAS Agent Portals share the same platform so you can use one dashboard to monitor the performance of the both portals. For example if Activity statements are showing as ‘Degraded performance’, it is relevant to both the portals.

For more information see How do I use the dashboards?

See the Systems maintenance page for details of planned system maintenance or check the troubleshooting page if you are experiencing an issue that isn’t showing on the dashboard.

Online services for agents public beta ended

The public beta for tax agents has ended. Your login page has changed to make the service your default login option.

Current system status

Viewing Client Communication
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 3 months ago. May 31, 2019 - 08:46 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 3 months ago. May 30, 2019 - 18:27 AEST
Identified
New issues with the Client Communication List and Mail Messaging have been detected in the Tax Agent Portal. We are working to restore services as soon as possible. We apologise for any inconvenience caused.
Posted 3 months ago. May 30, 2019 - 17:28 AEST
Monitoring
A fix has been implemented for earlier problems with Client Communication Lists/History and we are monitoring the results.
Posted 3 months ago. May 30, 2019 - 15:43 AEST
Identified
Issues with our client communication list and communication history have continued through the day. We continue to work on what is causing the problem and to remedy it. We apologise for any inconvenience caused.
Posted 3 months ago. May 30, 2019 - 12:15 AEST