About the dashboard

The dashboard tells you at a glance if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. This data is sourced directly from our monitoring systems.

The Tax Agent and BAS Agent Portals share the same platform so you can use one dashboard to monitor the performance of the both portals. For example if Activity statements are showing as ‘Degraded performance’, it is relevant to both the portals.

For more information see How do I use the dashboards?

See the Systems maintenance page for details of planned system maintenance or check the troubleshooting page if you are experiencing an issue that isn’t showing on the dashboard.

12 July 2019 – Access to EFT reports

We are aware that some agents are experiencing difficulties accessing EFT reconciliation reports. We are working to resolve this and will let you know when services have been restored. This issue is not with your software or your digital service provider. It is an ATO system issue. We apologise for any inconvenience and thank you for your patience.

Lodgment due dates

For some agents, individual clients’ lodgment dates as reported in the Tax Agent Portal and Online Services for Agents, reflects the October 31 statutory date. As in past years, these dates are reset by the end of July. For more information please refer to our troubleshooting page.

Current system status

System Maintenance
Scheduled Maintenance Report for Tax Agent Portal
Completed
Maintenance has been completed early. All systems are operational.
Posted 8 months ago. Nov 11, 2018 - 11:37 AEDT
Update
Scheduled maintenance is about to recommence from 10pm Saturday, 10 November and finishing on 7am Monday, 12 of November.
Posted 8 months ago. Nov 10, 2018 - 21:22 AEDT
Update
The Tax Agent Portal is now AVAILABLE until 10pm AEDT (Saturday November 10) when maintenance will re-commence.
Posted 8 months ago. Nov 10, 2018 - 11:22 AEDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 8 months ago. Nov 09, 2018 - 23:30 AEDT
Scheduled
11.30pm AEDT Friday 9 November 2018 to 7.00am AEDT Monday 12 November 2018
Posted 11 months ago. Aug 07, 2018 - 14:29 AEST
This scheduled maintenance affected: Tax and BAS agent portals (Portal login services, Activity statements, Client communication list, On-demand reports, Prefill, Client accounts, Mail messaging).