About the dashboard

The dashboard tells you at a glance if Online services for agents, the Tax Agent Portal or BAS Agent Portal are functioning normally or are experiencing issues. This data is sourced directly from our monitoring systems.

The Tax Agent and BAS Agent Portals share the same platform so you can use one dashboard to monitor the performance of the both portals. For example if Activity statements are showing as ‘Degraded performance’, it is relevant to both the portals.

For more information see How do I use the dashboards?

See the Systems maintenance page for details of planned system maintenance or check the troubleshooting page if you are experiencing an issue that isn’t showing on the dashboard.

Current system status

Service availability
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 15 days ago. Jun 04, 2019 - 23:03 AEST
Update
We are continuing to monitor for any further issues.
Posted 15 days ago. Jun 04, 2019 - 22:21 AEST
Update
We are continuing to monitor for any further issues.
Posted 15 days ago. Jun 04, 2019 - 22:19 AEST
Monitoring
The Tax and BAS Agent Portals and Online Services for Agents have been restored and will be monitored closely overnight. We apologise for any inconvenience caused.
Posted 15 days ago. Jun 04, 2019 - 22:01 AEST
Update
The Tax Professional Portals and Online service for agents remain unavailable. Restoration work has identified that services are unlikely to be returned today (June 4). We will provide further updates on progress here and via our subscriber email and SMS alert services.

Please note, you and your clients will not be disadvantaged for late lodgment or payment as a result of this outage. You will not need to seek deferrals if you are unable to meet the 5 June lodgment due date.

We apologise for any inconvenience caused.
Posted 15 days ago. Jun 04, 2019 - 21:00 AEST
Update
The Tax Professional Portals and Online service for agents remain unavailable. We are actively restoring services as a priority and this work is ongoing. We apologise for any inconvenience caused.
Posted 16 days ago. Jun 04, 2019 - 11:46 AEST
Identified
The Tax Agent portal and Online service for agents are currently unavailable. We have identified the problem and are working on restoring this service as soon as possible.
Posted 16 days ago. Jun 04, 2019 - 09:14 AEST
Investigating
The Tax Agent portal and Online service for agents are currently unavailable. We are working on restoring this service as soon as possible.
Posted 16 days ago. Jun 04, 2019 - 06:27 AEST