About the dashboard

The dashboard uses real time data sourced from ATO monitoring systems to tell you if Online services for agents is functioning normally or experiencing issues. For more information see Using the Agent online services dashboard.

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.

Current system status

Online services - CCL/CCH degraded performance
Incident Report for OSFA
Resolved
This incident has been resolved.
Posted Jul 03, 2019 - 12:27 AEST
Update
Login services and most functions within the portal have been restored. We are continuing to investigate problems with the client communication list in the portals and when attempting to access notifications of finalised payroll in client communication history in Online Services for Agents.
Posted Jul 03, 2019 - 11:41 AEST
Update
A fix is being applied.
Posted Jul 03, 2019 - 11:26 AEST
Identified
The issue has been identified and a fix is being prepared.
Posted Jul 03, 2019 - 11:13 AEST
Investigating
We are aware that the ATO Portals are experiencing problems with accepting new logins from users and with several key functions within the portals should a user successfully login. We are investigating these issues as a priority and will provide further details shortly.
Posted Jul 03, 2019 - 11:07 AEST