The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
Issues accessing the tax and BAS agent portals through Internet Explorer or Safari browsers have been identified and corrected. If you have experienced these issues, you will need to clear the Java Cache of your operating system.
For Microsoft Windows users: • Click Start > Control Panel • Locate and double click the Java icon in the Control Panel • Click Settings under Temporary Internet Files • Click Delete Files • Select all boxes and click OK on Delete Temporary Files window • Click OK on Temporary Files Settings window • Click OK to close the Java Control Panel.
For MAC OS X users: • Double click your Mac hard drive • Double click Applications • Double click Utilities • Double click Java Preferences • Click the Network tab • Click the Delete Files button • When prompted to delete your temporary files for Java, make sure all boxes are selected with check marks • Click OK • Close the Java Preferences window.
If you use an Oracle Operating System on your Macintosh computer: • Click on Apple icon at the top • Click the System Preferences icon to open • Click on Java icon located under the Other section to open Java Control Panel • In Java Control Panel click on Settings under Temporary Internet Files • Click on the Delete Files button on Temporary Internet Files window • Click OK to confirm delete.
This issue did not affect Firefox or Chrome browsers.
Posted Sep 17, 2018 - 23:09 AEST
Update
We are continuing to investigate this issue.
Posted Sep 17, 2018 - 14:44 AEST
Investigating
Some agents are unable to log into the portal using Internet Explorer and Safari. While we investigate please use an alternative browser such as Chrome or Firefox. We will provide a further update when the issue is resolved.
