About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems and because of this, the status information is also relevant for Online Services for Agents (beta). For more information visit Getting started with the dashboard

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Pre-fill Functionality Unavailable

Pre-fill functionality will be unavailable from Friday 3 May 11.30pm to Monday 6 May 7.00am AEST for essential maintenance in preparation for tax time. The practitioner lodgment service (PLS) pre-fill will still be available outside of the scheduled maintenance.

Current system status

Tax Agent Portal - all functions restored
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 2 months ago. Feb 13, 2019 - 09:24 AEDT
Monitoring
We have resolved problems with functions associated with the new styled tax agent portal pages (for example client communication list and activity statements) and will be monitoring during the early part of this morning to ensure all services are functioning correctly.
Posted 2 months ago. Feb 13, 2019 - 06:44 AEDT
Identified
The problem has been identified and a fix is being implemented progressively. Affected services have been restored however they may be slow or intermittent until the work to fix the problem has been fully implemented.
Posted 2 months ago. Feb 12, 2019 - 20:22 AEDT
Investigating
Some of the new styled tax agent portal pages (for example the Client Communication List) are not functioning. We are working to restore these services as a priority.
Posted 2 months ago. Feb 12, 2019 - 18:58 AEDT
This incident affected: Activity statements and Client communication list.