About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems. For more information visit Getting started with the dashboard.

For details of upcoming maintenance events, visit the systems maintenance page.

12 February 2019 - Client Correspondence List (CCL)

We are aware of a persistent problem where the CCL becomes unresponsive when attempting to view some items from a full client listing. We are building a fix that will be deployed on the weekend 2nd to 3rd of March however in the interim, to get around this problem, try generating a list for the single client only. We will advise once the fix has been deployed and confirmed.

Current system status

Tax Agent Portal - all functions restored
Incident Report for Tax Agent Portal
Resolved
This incident has been resolved.
Posted 10 days ago. Feb 13, 2019 - 09:24 AEDT
Monitoring
We have resolved problems with functions associated with the new styled tax agent portal pages (for example client communication list and activity statements) and will be monitoring during the early part of this morning to ensure all services are functioning correctly.
Posted 10 days ago. Feb 13, 2019 - 06:44 AEDT
Identified
The problem has been identified and a fix is being implemented progressively. Affected services have been restored however they may be slow or intermittent until the work to fix the problem has been fully implemented.
Posted 11 days ago. Feb 12, 2019 - 20:22 AEDT
Investigating
Some of the new styled tax agent portal pages (for example the Client Communication List) are not functioning. We are working to restore these services as a priority.
Posted 11 days ago. Feb 12, 2019 - 18:58 AEDT
This incident affected: Activity statements and Client communication list.