The dashboard uses real time data to tell you if Online Services for Agents is functioning normally or experiencing issues. If there has been an outage or a change in the operational status and if after 15 minutes your experience is not reflected contact the ATO. For more information see Using the Online Services for Agents dashboard.
For upcoming maintenance events, visit the systems maintenance page systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page.
Current system status
Get email notifications whenever OSFA creates, updates or resolves an incident.
Get text message notifications whenever OSFA creates or resolves an incident.
Get webhook notifications whenever OSFA creates an incident, updates an incident, resolves an incident or changes a component status.
We have identified the issues impacting Online services for agents and the portals and are working to restore services as soon as possible. Further updates will be provided on this page. We apologise for any inconvenience caused and thank you for your patience.
Posted Jul 12, 2019 - 15:22 AEST
Update
We are continuing to investigate this issue.
Posted Jul 12, 2019 - 15:18 AEST
Update
We are continuing to investigate this issue.
Posted Jul 12, 2019 - 15:16 AEST
Update
We are still investigating issues impacting Online services for agents and the portals. Further updates will be provided on this page.
We apologise for any inconvenience caused and thank you for your patience.
Posted Jul 12, 2019 - 13:40 AEST
Update
We are continuing to investigate this issue.
Posted Jul 12, 2019 - 12:49 AEST
Investigating
Both portals and online services for agents are experiencing severe degradation or are unavailable. We are investigating and will have more details shortly.
Posted Jul 12, 2019 - 09:05 AEST
This incident affected: Online Services for Agents (Login service, Search communication history, View communication history, Access practice and client reports, Access STP reports, View client accounts, Create or view mail messages, File transfer, Access super clearing house, Add or remove clients, Update client details).
